Curious how many tenants are leaving your building?
You know what property managers care about. Pool. Gym. Dog park. Co-working space.
There's one piece of the puzzle they completely overlook:
Visitor management and how people access the building.
It's one of those things that seems so basic. But ineffective visitor management systems and outdated access controls are a huge source of tenant frustration… And they don't even realize it.
Here's what you'll learn:
Why Tenant Satisfaction Is Connected To Visitor Access
Poor Visitor Management Costs More Than You Think
How Smart Access Credentials Work
5 Visitor Management Features That Will Blow Tenants Away
How To Get Started With Visitor Management Solutions
Tenant Satisfaction Is Connected To Visitor Access
Take a minute to think about the last time a visitor showed up at a building.
Chances are it didn't go super smoothly. They probably waited out in the rain while someone buzzed them in. Or the buzzer system didn't work at all.
And the problem is even worse for package deliveries. Guess who hangs around with a frozen pizza until someone magically appears?
Delivery drivers.
While it might not seem like a big deal... Painful visitor experiences add up over time. And unnoticed poor visitor management is one of the main reasons tenants choose not to renew their leases.
Here's the reality…
Tenants aren't evaluating just their apartment when deciding whether or not to renew. They evaluate their overall living experience. And that includes how easy it is for guests, visitors and service providers to access the building securely.
By upgrading to smart building access credentials as part of a modern apartment intercom system, tenants can remotely grant visitors access to their apartment, create temporary digital keys and verify anyone claiming to be a delivery driver with video before unlocking their door.
Give tenants frictionless access control they can't get anywhere else. Before you know it, visitors will be raving about the building's guest policy too.
Poor Visitor Management Costs More Than You Think
Broken buzzer systems, poorly managed guest keys and manual access control are costing property owners money. And they don't even know it.
Here are just a few of the ways bad visitor management is impacting the bottom line:
Security: Unlocked doors and dysfunctional intercom systems are a major security liability. Without controlled guest access, buildings are inviting every Tom, Dick and Harry inside.
Package theft: Package theft is a HUGE problem. According to Security.org, apartment dwellers are 3.32x more likely to have packages stolen than residents of single family homes. Can you imagine how often tenants are ordering packages from Amazon and other sites these days?
Maintenance: Maintaining old school buzzer systems and physical key access is costly. Lost keys equals rekey fees. Broken intercom buttons equals service calls.
Turnover: Tenants leave! And when they leave the building has to pay to replace them. Why would any property owner actively kick out their most profitable customers?
Visitor management is much more than notifying tenants when someone is at their door. Put together, poor security, package theft, maintenance headaches and tenant turnover are silently eating away at profits.
How Smart Building Access Credentials Work
Smart access credentials replace traditional keys, key fobs and buzzer codes with digital options that are much more secure and convenient for everyone.
Want to see how?
Residents are given digital credentials on their smartphone. These digital credentials are then used to unlock doors, gates and community areas through Bluetooth, NFC, or a mobile app. The cool part is that the system is completely managed through the cloud.
That means property managers can:
Issue or revoke access instantly
Distribute temporary guest passes that expire after a set date and time
See who is entering and exiting the building in real time
Save time and money by eliminating physical key logistics
For residents, it's incredibly simple. They hold their phone up to the reader and the door unlocks. Someone stops by? They'll get a notification on their phone that includes a live video stream of the visitor. Tap of their finger and boom… Guest is inside.
Say goodbye to running downstairs to let people in.
Stop wasting time yanking building keys out of old coat sleeves.
No more sending delivery drivers on wild goose chases while tracking down "maintenance."
Smart buildings are the future. In fact, the global smart buildings market size was valued at USD 141.79 billion in 2025 and is expected to grow rapidly. At press time, investors were pumping dollars into smart building companies at a rapid pace.
And safety and security management are one of the key segments within the smart building industry.
5 Visitor Management Features Tenants Will Love
When choosing a smart building access solution, not all features are created equal. Look for visitor management features that will blow tenants away.
Video Verification
Allowing tenants to see and verify who is at their door before unlocking it is paramount. Send a live video feed directly to their smartphone and let them decide who comes in and who doesn't. Not only is this convenient… It drastically reduces unauthorized access.
Temporary Access Codes
Let's face it… tenants are always going to need to give access to someone. Whether it be a dog walker, cleaning service or friend stopping by for dinner. They need the ability to easily generate temporary access codes that automatically expire after a set amount of time. Don't make tenants leave spare keys under their doormat.
Delivery Management Software Integration
Package theft is serious. And any smart access control solution should integrate seamlessly with a delivery management system. Couriers can use their scans to access a secure package room instead of the main entrance.
Unlock From Anywhere
Life happens. Sometimes residents won't be home when their visitors arrive. Don't make them fret about missing their delivery driver. Allow them to remotely unlock their door from their phone.
Audit Trails & Access Logs
Keep track of who is coming and going in the building with digital audit trails and access logs. Not only does this create a paper trail that can be used during security investigations, but it also shows tenants that the property takes managing who enters and exits the building seriously.
Want more features?
Each of these features solve common pain points that plague traditional apartment communities. By layering them on top of each other, properties can create an unbelievably awesome visitor experience for tenants.
How To Start Improving Your Building's Visitor Experience
Ready to ditch clunky physical keys and upgrade the building's visitor management?
Start by taking a look at the building's current access points. Where is visitor management needed the most? Front entrance? Parking deck? Package room?
Once problem areas are identified, take these steps:
Look for smart access solutions that offer mobile credentials and cloud based management.
Make sure the solution offers video intercoms, temporary guest passes and delivery integrations.
Integrate with the current property management system.
Phase in new access controls starting with the front entrance and workspaces.
Don't overthink it. Choose something that's easy for tenants and property managers to use. Nothing will hurt adoption faster than a system that's difficult to navigate.
Conclusion
Visitor management and building access controls are two of the least interesting, yet most important factors that influence tenant satisfaction. They also have a huge impact on security and convenience.
Switching to smart building access credentials takes care of all three. Upgrade physical keys for cloud managed digital access that tenants and property managers love.
One more time...
Inefficient visitor management is causing tenants to leave buildings.
Smart credentials eliminate the hassles of physical keys.
Give tenants control with features like video verification and temporary guest passes.
Once tenants experience how great the building's access control is they won't want to live anywhere else.
